PPC Laser is a small, independently operated laser business, not a large fulfillment corporation. We work hard to process, package, and ship orders quickly and efficiently, and we ask our customers to carefully review these Terms & Conditions before purchasing.

By submitting an order through PPCLaser.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including the shipping, cancellation, storage, damage, and refund provisions below.

PPC Laser makes every reasonable effort to prepare orders promptly. Brick orders are often boxed or palletized within hours of being received.

Depending upon the order, preparation may include counting and inspecting merchandise, assembling boxes or pallets, wrapping and protecting the merchandise, weighing and measuring the completed shipment, obtaining carrier pricing, creating shipment records, purchasing transportation, printing and securing shipping labels, and preparing the order for carrier pickup.

Because this work may begin shortly after an order is placed, customers should contact PPC Laser immediately if an order was submitted in error.

Submission of an order does not include transportation charges. Shipping and freight charges are billed separately and paid in a subsequent transaction.

Any nominal or placeholder shipping amount that may appear or be collected during website checkout, including a nominal $0.01 shipping charge, does not represent the actual cost of shipping or freight. Actual transportation charges are calculated separately and invoiced as described in these Terms & Conditions.

Brick and paver customers should understand BEFORE PLACING AN ORDER that bricks are heavy products and shipping can be substantial, particularly on smaller UPS Ground shipments.

PPC Laser cannot reliably determine the final transportation cost until the merchandise has been packaged or palletized and the final weight, dimensions, destination, delivery classification, and other carrier-specific information are known.

Transportation costs can vary significantly based upon factors including, but not limited to:

Weight and quantity; final box or pallet dimensions; shipping destination; residential versus commercial delivery; carrier surcharges; fuel charges; liftgate or appointment requirements; limited-access delivery locations; and current UPS or freight-carrier rates.

For this reason, shipping or freight charges are invoiced separately from the merchandise.

Any shipping examples, averages, estimates, or prior shipping charges provided by PPC Laser are estimates or examples only and are not guaranteed shipping quotes for a future order.

For most UPS Ground orders, PPC Laser purchases and pays for the UPS shipping label while preparing the customer's order.

The customer will then receive a separate shipping invoice representing the transportation/shipping charges associated with the order.

BY PLACING AN ORDER, THE CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT APPLICABLE SHIPPING CHARGES ARE IN ADDITION TO THE PURCHASE PRICE OF THE BRICKS AND AGREES TO PAY THOSE CHARGES IN A TIMELY MANNER ONCE THE SHIPPING INVOICE IS RECEIVED.

The fact that the actual shipping charge is higher than the customer expected does not, by itself, provide grounds for cancellation of an otherwise properly prepared order.

Shipping invoices are due upon receipt and should be paid promptly. Unless otherwise agreed in writing, a shipping invoice remaining unpaid for more than three (3) business days may result in the order being placed on hold and may subject the order to the storage and unclaimed-order provisions contained below.

No order will be released to the carrier until all amounts required for shipment have been paid.

For orders shipping by motor freight, PPC Laser will normally prepare the pallet and obtain its completed dimensions and weight before obtaining the final freight charge.

The customer will then receive a separate freight invoice.

Unless PPC Laser agrees otherwise in writing, freight must be paid in full before the shipment is scheduled or released to the carrier.

Freight rates are determined by third-party carriers. PPC Laser does not control carrier rates, fuel surcharges, residential or limited-access charges, liftgate charges, delivery appointment charges, re-delivery charges, address-correction fees, or similar transportation expenses.

Customers are responsible for accurately advising PPC Laser of any special delivery requirements before freight is booked.

Any additional carrier charges resulting from conditions or services not disclosed or included when the shipment was quoted—including, but not limited to, liftgate service, residential delivery, limited-access delivery, re-delivery, address correction, or other carrier-assessed charges—will remain the responsibility of the customer and may be billed after delivery has been made (if used or 'back billed' to PPC Laser after the initial freight invoice has been paid).

If a customer requests cancellation before PPC Laser has begun preparing, packaging, palletizing, manufacturing, customizing, or arranging transportation for the order, PPC Laser will generally cancel the order and refund the applicable merchandise payment.

Customers should contact PPC Laser as quickly as possible because many orders begin processing within approximately two (2) hours after they are received during normal business hours.

Once PPC Laser has begun preparing, packaging, palletizing, manufacturing, customizing, or arranging transportation for an order, cancellation is no longer guaranteed.

If PPC Laser agrees to a cancellation after processing has begun, any refund may be reduced by commercially reasonable costs and expenses already incurred in connection with the order, including packaging, handling, transportation, storage, special-order materials, labor attributable to the cancellation, carrier charges that cannot be recovered, and other damages or expenses permitted by applicable law.

PPC Laser may also assess a reasonable cancellation or restocking charge, where permitted by law, not exceeding the lesser of twenty percent (20%) of the merchandise purchase price or $500, in addition to documented costs or damages PPC Laser is legally entitled to recover.

This provision is intended to reasonably compensate PPC Laser for the time, materials, labor, disruption, and expenses caused by a canceled transaction and is not intended as a penalty.

Once PPC Laser has purchased transportation for an order, the customer remains responsible for any carrier charges that PPC Laser cannot cancel, void, refund, or otherwise recover.

If the transportation charge can be recovered from the carrier, PPC Laser will not retain that recovered transportation amount solely because a shipping label had previously been created.

However, cancellation or voiding of a shipping label does not eliminate the packaging, handling, administrative work, materials, labor, or other expenses PPC Laser may already have incurred in preparing the order and PPC Laser retains the right to charge a fee for this.

Custom-made, engraved, personalized, specially manufactured, altered, or otherwise non-standard merchandise may not be canceled once production has begun unless PPC Laser expressly agrees otherwise.

Such products may be non-refundable to the extent permitted by applicable law because they may have little or no reasonable resale value to another customer.

PPC Laser is a manufacturing and fulfillment business and is not a long-term storage facility.

Once an order has been completed, packaged, palletized, or otherwise made ready for shipment or pickup, the customer is solely responsible for promptly paying any outstanding transportation charges and completing any action reasonably necessary to allow PPC Laser to release the order.

Customers are responsible for reviewing and responding to shipping invoices and communications concerning their orders.

PPC Laser is under no obligation to provide repeated reminders regarding unpaid shipping or freight charges, pickup arrangements, storage deadlines, or other incomplete customer obligations. 

A customer's failure to review an invoice, email, text message, or other communication does not relieve the customer of the obligation to complete the transaction or extend an otherwise applicable deadline.

PPC Laser will provide a seven (7) calendar-day grace period following notice that an order is ready for shipment or pickup.  If an order remains at PPC Laser beyond seven (7) calendar days because the customer has failed to pay shipping or freight charges, provide necessary shipping information, arrange pickup, or otherwise complete the transaction, PPC Laser may begin assessing reasonable storage and handling charges.

Unless otherwise stated on the order, storage charges may be assessed at:

Boxed Orders: $5.00 per box per week or portion of a week.

Palletized Orders: $25.00 per pallet per week or portion of a week.

These charges are intended to reasonably compensate PPC Laser for occupied storage space, handling, administration, and the continued care, custody, and protection of merchandise that should otherwise have left the facility.

PPC Laser has no obligation to store completed merchandise indefinitely.

If an order remains at PPC Laser for more than forty-five (45) calendar days after the customer has been notified that the order is ready for shipment or pickup, PPC Laser may terminate continued storage and exercise any remedy available under these Terms & Conditions or applicable law.

Where applicable law requires PPC Laser to provide notice before reselling or otherwise disposing of merchandise, PPC Laser will provide the notice required by law.  Such notice may be sent to the customer's last known email address, telephone number by text message, mailing address, or through another method previously used by PPC Laser and the customer to communicate regarding the order (such as the contact info provided with the order or any other means established between the customer and PPC Laser).

PPC Laser is not required to provide repeated reminders or additional notices except as required by applicable law.

Following expiration of any legally required notice period, PPC Laser may resell, repurpose, return to inventory, or otherwise lawfully dispose of the merchandise in a commercially reasonable manner.

Amounts previously paid may be applied against amounts lawfully owed to PPC Laser, including unpaid transportation charges, commercially reasonable storage and handling expenses, costs associated with preparation, care, custody, protection, and resale of the merchandise, and any other damages or expenses PPC Laser is legally entitled to recover.

Any remaining amount legally due to the customer, if any, will be handled as required by applicable law.

Nothing in this section requires PPC Laser to continue occupying warehouse, shop, or storage space because a customer has failed to complete a transaction, regardless of the reason for that failure.

PPC Laser takes substantial precautions when packaging brick orders.

Depending upon the size and method of shipment, these precautions may include heavy-duty or double-wall boxes, internal cushioning, foam, protective material, shrink wrapping, banding, pallet wrapping, reinforced packaging, and other methods intended to protect the shipment during transportation.  PPC Laser also makes reasonable efforts to inspect merchandise before it leaves our facility.

Unless otherwise expressly agreed in writing, shipments are made as shipment contracts, FOB Shipping Point, Greeneville, Tennessee. To the fullest extent permitted by applicable law, risk of loss or transportation damage passes to the customer when conforming merchandise is properly tendered to and accepted by the carrier.

PPC Laser does not operate or control UPS, freight carriers, their employees, their equipment, or their handling of merchandise after pickup.  Accordingly, PPC Laser cannot guarantee that merchandise will not be lost or damaged while in a carrier's possession.

Customers should inspect their shipment promptly upon delivery.

For freight deliveries, visible shortages, crushed pallets, broken wrapping, damaged cartons, or other visible transportation damage should be noted on the carrier's delivery receipt before signing whenever reasonably possible.

Customers should photograph the damaged merchandise, packaging, shipping label, and condition of the shipment as received.  DO NOT DISCARD THE BOX, PALLET, PACKAGING, WRAPPING, OR DAMAGED MERCHANDISE UNTIL ANY CARRIER CLAIM HAS BEEN RESOLVED.  Customers should notify PPC Laser promptly so that we can provide reasonable assistance with the carrier's claim process.

Depending upon the carrier and type of shipment, either the customer, PPC Laser, or another party authorized by the carrier may be required to initiate or provide documentation for the claim.  PPC Laser will reasonably cooperate with legitimate carrier claims but cannot guarantee that UPS, a freight carrier, insurer, or other third party will approve or pay a claim.

Unless otherwise required by applicable law, PPC Laser is not responsible for replacement transportation costs resulting solely from loss or damage occurring after the original shipment has been accepted by the carrier.

If merchandise was in acceptable condition when properly tendered to and accepted by the carrier, and PPC Laser nevertheless elects, at its discretion, to provide replacement merchandise for an item subsequently lost or damaged during transportation, all shipping or freight charges associated with the replacement shipment will be the responsibility of the customer, to the fullest extent permitted by applicable law. PPC Laser will not be responsible for replacement transportation charges.

PPC Laser may alternatively elect to refund the purchase price of the affected merchandise rather than provide replacement merchandise.

Any replacement, refund, or other accommodation offered by PPC Laser does not create an obligation to provide the same accommodation in another transaction.

Bricks and concrete pavers are masonry products. Minor cosmetic variation and imperfections are normal characteristics of these products.  Minor pits, scratches, surface marks, variations in texture or color, rough areas, and small chips may occur and do not necessarily constitute defective merchandise.

Minor damage to the underside or concealed sides of a brick will generally be considered acceptable when it does not materially affect installation, structural integrity, or the intended engraving surface of the product.

Small pits, scratches, rough spots, minor chips, or similar imperfections that do not materially affect the primary engraving surface or intended use of the brick will generally be considered acceptable.

Significant damage to the primary engraving face or visible bevel may be considered unacceptable and could be reported to PPC Laser.  PPC Laser reserves the right to reasonably determine whether an alleged defect falls within normal masonry-product variation or constitutes actual material damage.

If PPC Laser elects to replace an item that was in acceptable condition when it left our facility but was subsequently damaged during transportation, the replacement merchandise will be subject to the replacement-shipping provisions contained in Section 7.

Consistent with commonly recognized practices within the brick and masonry industry, customers should plan for a reasonable allowance for breakage and waste when determining the quantity required for a project.

PPC Laser recommends planning for up to five percent (5%) additional material to account for normal project waste and potential breakage.

Waste may result from transportation or handling, engraving errors, artwork or production mistakes, breakage during installation, job-site damage, customer error, or other circumstances inherent in handling and working with masonry products.

This recommended allowance does not relieve PPC Laser of its responsibility to make reasonable efforts to ensure that merchandise is in acceptable condition when it leaves our facility.

To the fullest extent permitted by applicable law, PPC Laser will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from delayed transportation, carrier damage, carrier loss, project delays, lost profits, lost business, installation costs, labor charges, or other losses resulting from circumstances outside PPC Laser's reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any responsibility that cannot lawfully be excluded or limited.

PPC Laser is veteran-owned and operated by a retired U.S. Army combat veteran and fellow laser-shop owner.

We began supplying these bricks because we wanted businesses throughout the laser engraving industry to continue having access to a product we believe to be the best and most highly recommended.

We will make every reasonable effort to treat our customers fairly, process orders promptly, package merchandise carefully, and avoid wasting our customers' time or money.

We simply ask for the same consideration in return.

In particular, please understand before ordering bricks that BRICKS ARE HEAVY, AND TRANSPORTATION CAN BE EXPENSIVE.

If you place an order, please be prepared to complete the transaction, including payment of the applicable UPS or freight charges.

A shipping charge being higher than expected does not change the weight of the merchandise, the work already performed to prepare the order, or the amount charged by the carrier.

Simply put, PPC Laser does not control carrier rates.

If reducing transportation cost per brick is important, customers are encouraged to consider larger quantities, including 100-packs or full-pallet quantities, because larger freight shipments may provide a substantially lower transportation cost per brick than repeated smaller UPS shipments.

Quantity discounts are also available on 100-pack and full-pallet orders.

These Terms & Conditions and transactions with PPC Laser will be governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except where applicable law requires otherwise.

To the extent legally permitted, any legal proceeding arising from a transaction with PPC Laser shall be brought in a court of competent jurisdiction serving Greene County, Tennessee.

If any provision of these Terms & Conditions is determined by a court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

PPC Laser's decision to make an exception, accommodation, replacement, refund, extension, concession, or other customer-service adjustment in one instance does not waive PPC Laser's right to enforce these Terms & Conditions in another instance.

A delay or failure by PPC Laser to immediately enforce any provision of these Terms & Conditions does not constitute a permanent waiver of that provision or of PPC Laser's right to enforce it later.

PPC Laser may revise these Terms & Conditions periodically and any previous versions are to be considered superseded by the current version.

Customers are encouraged to review the current Terms & Conditions before placing each order.

BY PLACING AN ORDER THROUGH PPCLASER.COM, THE CUSTOMER ACKNOWLEDGES THAT THE CUSTOMER HAS READ, UNDERSTOOD, AND AGREED TO THESE TERMS & CONDITIONS, INCLUDING THE SEPARATELY BILLED SHIPPING, CANCELLATION, STORAGE, UNCLAIMED-ORDER, AND SHIPPING-DAMAGE PROVISIONS.

THE CUSTOMER FURTHER ACKNOWLEDGES THAT SHIPPING AND FREIGHT CHARGES ARE NOT INCLUDED IN THE PURCHASE PRICE OF THE BRICKS AND THAT THE CUSTOMER IS RESPONSIBLE FOR PAYING THE ACTUAL APPLICABLE TRANSPORTATION CHARGES INVOICED BY PPC LASER.

If you do not agree to these Terms & Conditions, please do not submit an order.

Thank you for your business and for understanding the practical realities involved in preparing, packaging, storing, and transporting heavy masonry products.