Terms and Conditions

I am going to elaborate in great detail the terms and conditions because I want all of you to understand that I am a laser shop owner, like many of you.  I am not a big corporation with a lot of time (and money) to "waste" and just want us all to have access to these items.  

When you place an order on our website, we do our best to get your item made and/or your brick order shipped as soon as we can (which is generally very quick!).  We will almost always reach out after your order, touch base, and just let you know what to expect next.

Brick Order Shipping & Refund Policy:

It's important for you to understand, before placing your order, that we cannot predict pricing on the shipping of your bricks before they are packaged and weighed.  There are just too many different factors that affect pricing, making it unpredictable (like weight differences, package/pallet sizes, address variations/locations, Residential/Commercial, etc.).  We have seen it vary anywhere from $19-$50+ per box, depending on the scenario (but it generally averages around $30 per box).  That's why we send you a tailored subsequent invoice, after your order is packaged and weighed, that is specific to your order, location, situation, etc.  If it's coming freight, on a pallet, then we send that subsequent invoice after we build your pallet and get the proper dimensions/weight...if it's coming UPS Ground then we will actually PRE-PAY your shipping costs for you, up front, while preparing your order...so the subsequent invoice would simply be you reimbursing us for that cost.  When I send you the shipping/freight invoice, please don't make me wait days to get reimbursed.  Just pay it as quickly as possible, please.  We do it this way to save time for everyone and the overall process.  We operate under the mindset that if you have placed the order, then you will pay your shipping costs (you understand that bricks are heavy, and let's be honest, shipping will likely not be "cheap" if going UPS Ground...they're bricks!).  Understanding this mindset, please know that, under no circumstance, will we cancel/refund orders if we have already prepaid for your shipping (at that point, we have already spent the money to pay for your shipping, do the right thing and just pay your shipping invoice in a timely manner). We do not run into this problem often, as most professionals in the industry, who work with bricks understand all of this, but we have to say it to protect ourselves from the individual(s) who feel like that UPS charge is too expensive (trust us, we think it is too, but we don't set the rates).  If you truly want to save money on shipping, buy a 100 pack or pallet as they ship for a lot less overall, per brick, than buying individuals here and there.  I wish someone would've pointed that out to me when I was just a laser shop owner.  I would've bought a 100 pack or pallet, regardless of how long it took me to use them all.  (Food for thought!) 

After your order is shipped, and is no longer in our control, we have a strict no refunds/returns/responsibility policy.  We take every precaution we can to ensure your bricks are in top notch shape before they leave our care.  We ship your order as safely and well packaged as possible, and likely go above and beyond, using double wall boxes, shrink wrapping your bricks, padding/foam, packing peanuts, etc. depending on how your order is being shipped!  If you have damage, you'll need to be prepared to place a claim with the carrier that delivered them to you (and please understand that we cannot force them to cover the cost of your order or replacements).  Palletized orders are also inspected, well packaged and protected as well (especially the 100 packs, as we hand build those!).  The only exception might be full pallets which we have no way of knowing the condition of the bricks in the center (although these bricks in the middle are likely the most protected ones on that pallet).  Having said all of that, of course, if there's an issue with your delivery, contact us and let us know.  We may be able to help work out another solution, however, under no circumstance, would we be liable to cover any costs of replacement shipping/freight.  Those costs would be the responsibility of the customer (but not every scenario would qualify for this type of resolution, and we reserve the right to make that decision).  At this point, we have literally shipped tens of thousands of bricks and only had a couple packages get damaged...so chances are you have nothing to worry about.  Again...terms and conditions are just to protect us and make "the rules" known and established.

Please note, damage on the sides or bottom of your brick are considered "acceptable" as these areas will not be visible once installed in a paver walkway.  Large damage (not small pits, scratches or rough spots) on the bevel or face of the brick would be considered "unacceptable" by our standards.

Bottom Line (in closing):

I am a U.S. Army (retired), 100% Disabled Combat Veteran, who is a laser shop owner just like many of you.  I invested in, took over and started selling these bricks so that all of us in the industry (both veterans and newcomers alike) could maintain access to what we all have come to know over the years...these are the BEST BRICKS out there for laser engraving.  I will never intentionally waste your time (or money) and simply ask the same in return.  

If I have already paid for your UPS shipping, up front and on your behalf, I ask/expect you to do the right thing, in return, and finish your transaction.  I will not give a refund for your bricks, if you change your mind.  

If I have NOT purchased your shipping yet, then I will absolutely cancel your order and refund the cost of the bricks.  

Thank you for understanding.

Terms and conditions may change or be updated periodically.  It is your responsibility to check back often and stay current on them.

Completing an order indicates you have read and agree to the terms and conditions.